At Jax Trail, we are committed to delivering your gear safely and efficiently, no matter where your adventures take you. Our shipping process is designed to be simple, transparent, and customer-focused, ensuring you receive your order with ease and confidence.
Order Processing
All orders placed on our website go through a standard processing period before being dispatched. Once your order is confirmed, our team carefully prepares your items, conducts quality checks, and securely packages them for shipment. You will receive a confirmation email with your order details, followed by a notification when your order has been shipped.
Shipping Methods
We work with trusted courier and logistics partners to ensure safe and secure delivery worldwide. Depending on your location, the available shipping carriers may vary. All shipments are fully trackable, and a tracking number will be provided via email once your order has left our facility.
Tracking Your Order
Once your order is on its way, you will receive an email with tracking information that allows you to follow your package in real-time. If you do not receive tracking details within a reasonable time after purchase, please reach out to our support team at [email protected] for assistance.
International Shipping
Jax Trail proudly ships worldwide. Regardless of your destination, we strive to provide reliable and efficient shipping to ensure your gear reaches you wherever you roam. Please note that international orders may be subject to customs duties or taxes as determined by your country’s regulations.
Customs, Duties & Taxes
All applicable customs fees, taxes, and duties are the responsibility of the customer. These charges may vary depending on the destination country and are assessed by local customs authorities. Jax Trail is not responsible for delays or additional charges due to customs clearance procedures.
Order Issues and Support
If your order arrives damaged or if you experience any issues during shipping, please contact us immediately at [email protected]. Our customer support team is here to help resolve any problems quickly and make sure your experience with Jax Trail is a positive one.
Contact Us
For any questions regarding shipping, tracking, or order concerns, feel free to reach out to our customer support team at [email protected].